Can't find what you're looking for? Just email us!

--> Back to the site

Epiphanie

How can we help? Get all of your important questions answered here or reach out to us to learn more. 

Help Center - Epiphanie

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled. 

How do I cancel an order?

Your order will ship via UPS Ground, DHL, or USPS. You have the option to choose from expedited shipping methods at checkout. Once it ships, you'll receive an email with your tracking.  

We currently offer:  
-Free Standard Shipping for orders over $150 (2-5 business days) 
-UPS Ground (2 business days) 
-UPS Next Day Air (1 business da 

What shipping methods does Epiphanie offer?

We process and ship orders from Monday to Friday. 
Please allow 1-3 business days for processing and for shipping 5-7 business days 

How long does shipping take?

All Epiphanie bags are made from high-quality full-grain leather. They may be treated with regular leather spray protectants.
To clean, we recommend PROFESSIONAL LEATHER DRY CLEANING ONLY. Do not put any part of this bag into a washing machine or dryer. Do not use bleach or other cleaners on the exterior or interior of your bag. 
Regarding the interior panels gently removed and hand-washed them using a soft, water-based cleanser. When you’re done, let them air dry.

Manage your orders

Get more information

General

Product Care

Returns & Cancellations

Payment Methods

Shipping & Delivery

Route Shipping Insurance

Contact Us